If we are honest, we will admit that dealing with car issues can be frustrating, but when you add in the task of dealing with service providers, such as mechanics and panel beaters, this is increased tenfold. The fact is, feeling like you are being spoken down to at the repair shop is often worse than being without your vehicle.  

In honour of Women’s Month, we’re here to close the confidence gap by helping you hold your own when you’re talking to a mechanic… even if you don’t know your fan belt from your fuel filter. 

Here’s how to stay calm, ask the right questions, and avoid getting oversold. 

Start With the Basics: Know Your Car 

You really do not have to be an expert, but generally, it does help to have a basic understanding of your car’s make, model, mileage, and service history. Having this information at hand gives you a much stronger starting point. You see, these details help a mechanic figure out what’s going on – and show that you’re paying attention. 

Before heading in, check when your car was last serviced, take note of any warning lights on your dashboard, and listen for any new sounds or changes in how your car drives. 

Write these things down if you are worried that you will forget when explaining the problem. 

Use Clear, Confident Language 

We would say that mechanics do not have an expectation that you will be able to speak fluent “car.” That said, it is very helpful if you are able to explain what’s happening in specific, practical terms. For some mechanics, being able to do so motivates them to take your concerns more seriously. 

You want to avoid vague statements like “Something’s wrong” or “It just feels weird.” The clearer your description, the quicker the mechanic can investigate the right issue. 

Try this language: 

• “There’s a knocking sound when I turn right.” 

• “My car struggles to start on cold mornings.” 

• “It pulls to the left when I brake.” 

Ask These 5 Questions Before You Authorise Any Work 

You have every right to understand what is being done to your car, how long it will take, and what it will cost. Do not be afraid to pause and ask meaningful questions. 

Here are 5 pertinent questions you can ask: 

1. What exactly is the problem? 

2. Is this urgent, or can it wait? 

3. How much will it cost – parts and labour included? 

4. Do you offer a written quote and a warranty on the work? 

5. Can I see the damaged part (or photos) when it is replaced? 

Any reputable mechanic will be happy to walk you through the answers. 

If Something Feels Off, Get A Second Opinion 

If the quote seems suspiciously high, or if the mechanic cannot clearly explain what is wrong, do not hesitate to get a second opinion. Remember, this is your money and your vehicle, and you are certainly allowed to take time to make an informed choice. 

A Note On Service Providers You Can Trust 

AA Members have access to a nationwide network of trusted repairers, all vetted for their expertise and fair pricing. You also get technical advice, guidance with disputes, and extra peace of mind when it comes to warranties and service standards. 

Confidence Is A Skill – And You’ve Got This 

Being confident at the workshop is not about knowing everything. What it is about though, is about being prepared, asking smart questions, and knowing that you have support if you need it. 

This Women’s Month, let’s empower ourselves (and each other) to take control of every part of the driving journey – including what happens under the bonnet. 

Feeling Informed? 

Was this information helpful? If so, take a few minutes to explore the rest of the site. AA Inform is packed with resources to help you make smart decisions about your car, your wallet, and the road ahead.